Welcome

Aiello Home Services is one of Connecticut’s oldest and largest home services companies. We provide a very wide range of services including: heating repair and replacement, air conditioning repair and replacement, all manner of electrical and plumbing repair and service, residential generator sales and installation, water and well services, home heating oil sales and service and more.

For more than 80 years Aiello Home Services has been committed to delivering the highest level of professional service and courtesy in the business. We’ve prided ourselves on a 100% satisfaction guarantee.

While we make every effort to make sure that our customers are totally satisfied with our efforts, inevitably there will be unhappy customers. It’s part of any business relationship. However, Aiello Home Services is committed to addressing any – and all – customer concerns. And 99.99% of the time we are able to come to a satisfactory conclusion.

With more than 15,000 calls received each year there inevitably will be a few unhappy customers. Unhappy customers tend to take to the web to express their displeasure. Instead of trying to explain or defend our position in every case – we’ve decided to let all our satisfied – happy customers – speak for us.

This site is about those happy customers and their Aiello Home Services customer reviews.

We have posted just some of the hundreds of positive comments we have received concerning our great Aiello plumbers, electricians, installers, replacement specialists, customer service representatives and warehouse people.

Yes, this site is about “blowing our own horn,” in this new online world in which we live.

We hope you will accept our honest effort to defend our reputation using only the unsolicited words of satisfied Aiello Home Services customer reviews.

We think they speak the loudest.


The Best Customer Testimonial Ever!

I called your Company on Thurs., 3/14 and spoke to Dawn and she stated she would have a Service Tech to my home between 4 & 8 pm that day after listening to the heat issue. She was great.

Later that same day/evening approximately 9:30 PM, I called back and spoke to Mary and she was awesome - although she was leaving at 10:00 PM, she said she would personally call me back or have the Aiello 24 hr emergency service call me. She did contact the Service Tech who was at our residence earlier to fix the issue call me back within minutes of her speaking with me. Kudos to Mary - she was wonderful. ...Read More

Read Reviews about Aiello Home Services from Customers.

All the reviews that appear below are unedited and unsolicited reviews we have received from Aiello Home Services customers.

Recent Aiello Home Services Customer Reviews

Customer's Name: Elisa Tenebaum ~ August 30, 2015
Service Specialist:
Customer Comments: Exceptional service and highly recommended. Professional, punctual and extremely competent.

Customer's Name: Mike G ~August 28, 2015
Service Specialist: Mike Massetti
Customer Comments: Aiello was the only contractor who could come out next day during the last heat wave and service my 25 year old Carrier unit. Clay the technician was very friendly, professional and competent.

Customer's Name: David O'nell ~ August 22, 2015
Service Specialist:
Customer Comments: Aiello was the only contractor who could come out next day during the last heat wave and service my 25 year old Carrier unit. Clay the technician was very friendly, professional and competent.

Customer's Name: John Capetta ~ August 20, 2015
Service Specialist:
Customer Comments: Aiello completed every promise made in their original sales contract. Every employee we met was polite and considerate. They also went about their work efficiently and professionally. We were very pleased and would recommend Aiello to family and friends.

Customer's Name: Damon B ~ August 8, 2015
Service Specialist:
Customer Comments: Very impressed!!! You were recommended by a local competitor that was over booked, that says a lot.

Customer's Name: Paul B ~ July 7, 2015
Service Specialist: Ray
Customer Comments: We had had our air conditioner serviced a few weeks ago. Since it has been a reasonably temperate summer so far, we used the air for the first time on Tuesday, 7/7, a hot and humid day on which we were entertaining a dozen friends. The system did not work, and we were quite unhappy. Ray came out on the 9th and found the problem which he quickly fixed. Not only that, but he carefully explained everything he had done in a way that was very clear to us as individuals with no HVAC expertise. He was courteous and very helpful. While we were quite unhappy with the breakdown so soon after the system was serviced, we regained our positive assessment of Aiello as a result of Ray's demeanor and expertise. We will request his services in the future. Paul and Vivian Batterson

Customer's Name: Frank Rossano ~ June 29, 2015
Service Specialist: Tim L, Mark M, Alex F, Robert B
Customer Comments: Tim L, Mark M, Alex F, Robert B and Robert's assistant were all helpful and respectful. Work was done as scheduled and neatly. The persons took care to keep the house clean by wearing booties, and/or putting down pads on the walkways in the house. It was a rainy time period and they kept the house clean. All trash was removed. Work done as planned. Great group to work with, from sales person to the technicians.

Customer's Name: Sebastian Cardella ~ June 18, 2015
Service Specialist: Mike L.
Customer Comments: Mike L was very professional from start to finish. He and Jack were meticulous and because of them We would call on Aiello for future issues. Great Job!!!!

Customer's Name: Maryl C. ~ June 8, 2015
Service Specialist:
Customer Comments: Husband tried to fix and finally gave up. Aiello tech came by and with in 10-15 minute he had the problem solved and no more leaking :) Thanks!!!! technician, customer service rep very helpful and friendly.
Customer's Name: Mark M ~ June 6, 2015
Service Specialist: Mark Murillo, Alex
Customer Comments: Our air conditioning/heat system was broken. We needed to have the whole system replaced. Aiello worked with us to find the right solution and was able to complete the service within just a few days of coming to inspect the situation. (They basically just had to wait for the right parts to come in). Technician/Service Specialist, Mark Murillo and his partner Alex, along with the rest of the service team, were all very polite and respectful. They worked efficiently and were very willing to take the time to answer any questions I may have had. More importantly, I'll be able to sleep during hot and humid nights again! The service was excellent and so is having reliable heating/cooling in the house again.

Customer's Name: Karmen Fugate ~ May 31, 2015
Service Specialist: Mark
Customer Comments: It was hard to find anyone to work on my whole house attic fan. But Mark found the adjustment quickly to make it start working again. Thanks Aiello

Customer's Name: Cathy R ~ May 20, 2015
Service Specialist: Shawn F
Customer Comments: My husband and myself were very impressed with Shawn Foley. His expertise in what he does is shown by the way he does his job. He is a very friendly person, polite and makes a customer's questions answered in a way that explains the answer to the fullest of the questions that are asked. We are very happy to have had him to get our air conditioner ready for the summer. We wish him well in his employment with Aiello. This company is the best for a customer to have. Everything that is done is done to the greatest expectations I could ever have imagined.

Customer's Name: George Stone ~ May 4, 2015
Service Specialist: Shawn Foley
Customer Comments: Shawn Foley arrived on 4/29/2015 to do the annual maintenance on our home A/C unit. He was very polite and explained what he would be doing. He noted the noise in the contactor (?), which was much noisier than last year, explained what the problem was and replaced it, explaining that it would help to avoid a faailure when the hot days arrive. He inspected the filter, showed me, and said that it was fine for this season. Hope we see him next time.

Customer's Name: Richard & Maria C ~ April 23, 2015
Service Specialist: Steve F, Pam G
Customer Comments: We are happy with Aiello as always. This time it was Steve F. and Pam G. This time our hot water heater wiring burned. Here's the thing with Aiello. When you call --- they answer the phone. They listen and act quickly to send the right person to solve the problem. While here, in this case, Steve noticed and repaired two dripping water shut-off valves. Both Steve and Pam were friendly. Our water heater is fixed. What more can you ask for. We'll use Aiello again.

Customers's Name: Desmond C ~ April 22, 2015
Service Specialist: Robert E.
Customer Comments: Excellent experience. Was able to quote me a fair price and come out and repair based on my schedule. Robert Edinger not only made the necessary repairs but he was extremely fair when pricing. He explained what he was doing and why. He also provided strategies to use to prevent repeats of the problem. He was professional and friendly. I will ask for him by name if there is a next time.

Customer's Name: Glen Klocko. ~ April 20, 2015
Service Specialist: Jessie C
Customer Comments:Jesse C. did a wonderful energy audit of my house. He and his assistant were polite and thorough in there work. Jesse explained everything being done and the reasons why as he proceeded along throughout the day. I am very pleased with his service and that of Aiello home Services.

Customers's Name: John & Lynn Mullally ~ April 15, 2015
Service Specialist: Stephen, Cindy
Customer Comments:Pleasure dealing with Cindy,Stephen. Cindy set up appointment in a matter of minutes. Stephen was on time and very professional. Would recommend Aiello anytime. Thanks John Lynn
Customer's Name: Joshua S ~ April 15, 2015
Service Specialist: Shawn Foley
Customer Comments:Shawn was absolutely fantastic in every way. He was prompt, extremely courteous, and was amazingly thorough in both explaining the work he had done and options going forward. I was also impressed by his ability to quote on the spot for additional work in the future. I asked Shawn if we could request him again for next year for our annual service and I will definitely be doing so.

Customer's Name: Patrick Smith ~ April 8, 2015
Service Specialist: Shawn Foley
Customer Comments: Our appointment was scheduled with a window of 8AM to 12Pm. Shawn arrived at 8:30AM which I find commendable, because most of the time other service organization will arrive just before the close of the window promised. We were very happy with the promptness and the professional service provided to us.

Customer's Name: Nick Forsee ~ April 2, 2015
Service Specialist: Shawn Foley
Customer Comments: My experience today with the home heating inspection by Shawn Foley surpassed expectations. Everything was explained to me in terms I could understand, and with patience and humor. I am asking for Shawn again for next year's inspection and will gladly recommend Aiello to friends.

Customer's Name: Joseph L ~ March 10,2015
Service Specialist: Matt Rose
Customer Comments: Matt Rose did an excellent job and after he was done he suggested I get a smoke alarm and picked out a location for it. I reviewed the charges with Garret Cardwell and he was able to make an adjustment on the final bill which made this Korean war/senior citizen veteran very content, good job all around.

Customer's Name: Jennifer W. ~ March 9, 2015
Service Specialist: Mike, Alex
Customer Comments:The whole crew was fantastic. They were not only on time but they finished earlier than I expected. Mike and Alex were conscientious, neat and clean and had great attitudes in their work. Will definitely use Aiello again!

Customer's Name: Fred K ~ March 2, 2015
Service Specialist: Frank Wiliams
Customer Comments:Frank Williams came to our home to do some electrical work and arrived on time. He was very professional and so helpful. I am extremely happy with the service he provided and his advice as to what the best avenue to take was. Frank is a credit to your company and it was a pleasure to meet him. He left the work very clean as well. Thank you Frank

Customer's Name: Laurie T ~ February 13, 2015
Service Specialist: Ray D.
Customer Comments:Aiello is fortunate to have someone like Ray D. representing their Co. Ray arrived within time frame given to me, had shoes covered the whole time he was in my home, quickly determined what the problem was & fixed it, very patient & thorough in answering any questions I had, very professional & friendly-definitely deserves 5 stars!

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