Aiello Home Services is one of Connecticut’s oldest and largest home services companies. We provide a very wide range of services including: heating repair and replacement, air conditioning repair and replacement, all manner of electrical and plumbing repair and service, residential generator sales and installation, water and well services, home heating oil sales and service and more.
While we make every effort to make sure that our customers are totally satisfied with our efforts, inevitably there will be unhappy customers. It’s part of any business relationship. However, Aiello Home Services is committed to addressing any – and all – customer concerns. And 99.99% of the time we are able to come to a satisfactory conclusion.
This site is about those happy customers and their Aiello Home Services customer reviews.
We have posted just some of the hundreds of positive comments we have received concerning our great Aiello plumbers, electricians, installers, replacement specialists, customer service representatives and warehouse people.
Yes, this site is about “blowing our own horn,” in this new online world in which we live.
We think they speak the loudest.
I called your Company on Thurs., 3/14 and spoke to Dawn and she stated she would have a Service Tech to my home between 4 & 8 pm that day after listening to the heat issue. She was great.
Later that same day/evening approximately 9:30 PM, I called back and spoke to Mary and she was awesome - although she was leaving at 10:00 PM, she said she would personally call me back or have the Aiello 24 hr emergency service call me. She did contact the Service Tech who was at our residence earlier to fix the issue call me back within minutes of her speaking with me. Kudos to Mary - she was wonderful. ...Read More
All the reviews that appear below are unedited and unsolicited reviews we have received from Aiello Home Services customers.
Customers' Name/Source: Buzz Box ~ April 7, 2016
Customer Comment: Tom was able to quickly diagnose the issue and provide us with his recommendations as well as other options we had. I felt that Tom was being honest and had our best interest in mind. He seemed to truly have our safety and financial well-being in mind when he gave us our options. He was and even made a call to get us emergency heaters until our unit could be replaced (an option I didn't realize we even had). Great service!
Customer's Name/Source: Judy's Book ~ April 4, 2016
Service Specialist: Tom S
Customer Comment: 5 star review---Tom S diagnosed my problem immediately----I had no heat and Tom fixed my furnace quickly. Tom clearly explained the repair to me and also the Aiello Home Partnership Program. I enrolled in the program, as it will save me money in the long run with labor discounts, heating, cooling and electrical system checks as well. Thanks Tom!!!
Customer's Name/Source: Google Plus ~ April 4, 2016
Service Specialist: Stephen S
Customer Comment: The company was called out to my residence for a check of my furnace and a CO2 issue. It was an emergency call and they arrived promptly when they said they would. They did a through inspection of the furnace and made me feel comfortable knowing that there is nothing wrong with my furnace and not issues relating to CO2. I would highly recommend them.
Customer's Name/Source: Buzz Box ~ April 2 , 2016
Service Specialist: Tom S
Customer Comment: First visit from Tom S. Just as personable, knowledgeable and efficient as I have appreciated for years with all other Aiello people. Keep up the good work. Thank you.
Customer's Name/Source: Google Plus ~ April 1, 2016
Service Specialist: Sarah B, Pawal C, John C, Jason L
Customer Comment: It was a great experience having plumbing, electric and heating experts looking over the house. The monthly fee of 20 is well worth the peace of mind. My husband passed away recently I have to make sure I am able to take care of this house.
Customer's Name/Source: Judy's Book ~ March 25, 2016
Service Specialist: Tom S
Customer Comment: Had our furnace serviced by Tom Szostek. In short, he did a great job. Tom's workmanship was top notch and well thought out. I found him to be professional and one of the most polite serviceman I've met. If the need should arise again I'll be asking Aiello to send Tom again
Customer's Name/Source: Google Plus ~ March 24, 2016
Service Specialist: Jason M
Customer Comment: Jason did a home energy audit today along with Jack and David. They were very professional, knowledgeable and informative. They worked well together and made sure I understood everything they were doing throughout the day. They cleaned up any mess they made and explained everything they did. Jason also did a great job explaining all of the energy savings options available to me.
Customer's Name/ Source: Google Plus ~ March 24, 2016
Service Specialist: Mike M
Customer Comment: Mike was thoroughly professional, thoroughly considerate, thoroughly competent and thoroughly thorough! I am so impressed with this company and their employees. They worked quickly and quietly , were both knowledgable and polite and cleaned up after themselves. A in my book!
Customer's Name/Source: BBB.org ~ March 21, 2016
Service Specialist: Kevin A, Michael R
Customer Comment: Very pleased with Aiello. Prompt and professional. They committed to a 1 hour window for an appointment; imagine my surprise when they arrived 5 minutes early for the appointment, and they were in and out in no time. Would definitely recommend them
Customer's Name: Susan C ~ March 21, 2016
Service Specialist: Mark M
Customer Comment: I am very happy with the professionalism shown by the employees of Aiello, with whom we worked to replace our aging boiler. The technician who responded to our emergency service call on a Saturday evening was able to find the problem with our old boiler and get it running on a night when we had record low temperatures. He explained the issues with the aging system and recommended that we speak with one of their replacement specialists, which we did the following week. This specialist also thoroughly examined our existing system and recommended the same replacement system that the technician had mentioned. We were able to get the new system installed within a couple of days after signing a contract and loan agreement. The installation team was also very professional, courteous, and left the basement area clean.
Customer's Name: Pamela K~ March 16, 2016
Tom was very professional and knowledgeable. He gave me hints on how to better take care of my furnace to make it more efficient. I appreciated all the information he gave me.
Customer's Name:Anonymous ~ March 17, 2016
Service Specialist: Kevin A, John C, Amanda E, Aaron J, Carmelo M.
Aiello is a name that all should know in the Hartford/Springfield area. Not only is their service first rate, but so are their employees. Make them your first choice for heating, plumbing and electrical work in your home or business
Customer's Name: Tom H~ March 15, 2016
Customer's Name: Susan Cote~ March 9, 2016
The quick service was great. I called and a service tech was here in a couple of hours. The person who answered the phone when I called was very nice and courteous
Customer's Name:Anonymous ~ March 1, 2016
Service Specialist: Tom Szostek.
Tom Szostek from Aiello came and found the problem with my furnace (empty fuel tank) After taking a "load of crap" from me, he got the thing going again.... Good Guy.... Good work!! Thanks
Customer's Name: David T~ March 2, 2016
Perfect combo of friendliness, professionalism, and competence.
Customer's Name: Jane B ~ February 29, 2016
I was amazed at the outstanding service I received!
Customer's Name: Paul Morse ~ February 26, 2016
Friendly, helpful, honest
Customer's Name: Armando L ~ February 25, 2016
We have called on Aiello twice for emergency repairs. The work was done well and in a timely fashion. Like any emergency service in the middle of the night or weekends it is expensive.
Customer's Name:Anonymous ~ February 25, 2016
Service Specialist: James F.
James F******** advised us to replace one of our toilets. He was able to do the replacement on his initial service call. Did an excellent job. We have very old tiles in our bathroom, and he managed to remove old and install new toilet without breaking any. He left our bathroom cleaner than when he started!!! Courteous and professional, he instilled confidence in his abilities. We will be requesting him for future plumbing jobs.
Customer's Name:Anonymous ~ February 23, 2016
Service Specialist: Stephen S.
I found Steve to be a great technician when he came out to service the issue we were having w/ 1 of the heat zones on the furnace. He took plenty of time to explain my options for repair. Was extremely patient while answers the many questions I had for him. Overall, provided excellent customer service.
Customer's Name:Anonymous ~ February 24, 2016
Service Specialist: Sarah B, Peter C, Amanda E.
The gentleman was friendly and very professional. He had what I needed, and did what was needed... plus a little extra! I rely on Aiello for all my electrical and plumbing needs.
Customer's Name: Andrew Papsum ~ February 22, 2016
Service Specialist: Aaron
Aaron was great. His explanation of what he was doing was great and he completed the service fast.
Customer's Name:Anonymous ~ February 20, 2016
Service Specialist: James F.
James F arrived right on time. We discussed what had to be done and my options. With that decided, he gave me a price, accepted my coupon, and went right to work. He finished in a very reasonable time and left the area neat and clean. Even my dog was happy with him!
Customer's Name: Aileen Smith ~ February 18, 2016
I have a munchkin furnace and it was dripping water when I called for service he wasn't quite sure but assumed because the cold temperatures.
Customer's Name:Faith T ~ February 17, 2016
Jason came sooner than what was told to me and was simply wonderful! He was kind, courteous and extremely personable. He fixed the problem in no time and was just so helpful. It was a really great experience! You guys are the best!!!!
Customer's Name:Anonymous ~ February 16, 2016
Service Specialist: Amanda E, Jason L, Paula M
They are wonderful and quick. A great experience with Aiello. I would highly recommend them to everyone!
Customer's Name:Anonymous ~ February 15, 2016
Service Specialist: Tom S.
My furnace was out and I had no heat. The technician was quick to diagnose the issue and was able to get my heat back up and running.
Customer's Name:Anonymous ~ February 13, 2016
Service Specialist: Tom Szostek.
Tom Szostek serviced my HVAV call and explained the types of maintenance service I should be doing. This was my first encounter with Mr. Szostek and I appreciated his recommendations and will follow-up.
Customer's Name: Josephine Bochiccio~ February 13, 2016
Very Happy with The Service And will certainly call them if we need them again
strong>Customer's Name:Anonymous ~ February 11, 2016
Service Specialist: Clay C.
Clay actually arrived 1 hour early for our appointment, which was great! He was conscientious and courteous throughout the visit and provided a clear and understandable explanation of the results of our service call. Thanks Aiello for having staff such as Clay on your team.
Customer's Name:Anonymous ~ February 10, 2016
Service Specialist: Peter C, Amanda E, Paula M
Well, this could not have been easier. Called to request a plumber for a clogged toliet, Paula answered & was extremely pleasant. She helped me schedule an appointment. I was called when technician was on the way - which I think is wonderful customer service. The plumber, Peter C. arrived on time, and put on those paper shoe covers to avoid tracking snow/water into my house (much appreciated!). He provided a quote before work began, which I approved. He was professional, quick & efficient. He was done within 20 minutes and did not leave a mess. I am so pleased with the staff at Aiello Home Services, I would (and will) highly recommend them to everyone.
Customer's Name: Rev. Dr. Dennis Sr. ~ February 10, 2016
I am very happy with the service received from Aaron Jesuit's (Tech). I appreciated the way he presented himself and the service performed. I am also very appreciative of the answers I received to questions I had regarding the performance of my boiler.
Customer's Name: Judith B ~ February 10, 2016
Service Specialist: James
James was the ultimate professional - great care and service while going above and beyond to fix my plumbing issues. Would highly recommend him to anyone and will definitely request him for any further work I may need.
Customer's Name: Dan T ~ February 9, 2016
Service Specialist: Carmelo Manuele
Carmelo Manuele was very informative, professional, and knowledgeable. He was 100% focused on meeting my needs and delivering the highest level of customer satisfaction. Thank you Aiello and Carmelo for providing excellent service. Dan Tobin
Customer's Name: Geoff P ~ February 2, 2016
Great job- very open with diagnosis and troubleshooting process. VERY knowledgable.
Customer's Name: John S ~ January 30, 2016
Service Specialist: Stephen
Stephen has been servicing our boiler since 2010 and I have always been very satisfied. I always ask for him to be sent to my homes when I call Aiello.
Customer's Name: Cynthia T ~ January 29, 2016
Great customer service hard to find these day will use you guys again
Customer's Name: John S ~ January 28, 2016
Service Specialist: Stephen
Stephen has been servicing my boiler since 2010 and I have always been very satisfied. He is polite, knowledgable and meticulous. I always ask for Stephen to be sent to my home when I call for service. John Stewart 129 Dowd St Newington, Ct
Customer's Name: Brenda Powell ~ January 23, 2016
Service Specialist: James F, Stacy R
James F. plumber provided excellent and professional service. Thank you Stacy R. for immediate appointment.
Customer's Name: Thomas Corrone ~ January 16, 2016
Very pleased I contracted Aiello to install my energy kinetics Accel CS boiler. From time in sales to install team everything was top notch. Price was very competitive.
Customer's Name: Paul O ~ January 15, 2016
Service Specialist: Clay
Technician (Clay) went out of his way to provided as prompt a response as possible and solved the problem quickly. It is the type of service I have come to expect from Aiello.
Customer's Name: Richard L ~January 7, 2016
Aiello is the only service company we would call to take care of any problem based upon past performance
Customer's Name: January 7, 2016
Service Specialist: Jason L, Katie M
Better Business Bureau
5 star rating
5 Star Rated
Aiello not only offers a wide range of repair, maintenance and installation services (from heating to air conditioning, to electrical and plumbing) but does so on an as-needed basis (24/7) and with contractual partnerships. Their work is both timely and professional, and always backed by their warranty. I would highly recommend them without question.
Customer's Name: anonymous ~January 6, 2016
Service Specialist: Jason L., John C., Carmelo M., Amanda E., Lindsey P.
We were very pleased with our annual service visit from Aiello.All members of the team did an Excellent job. Susan and Saul Bloostein
Customer's Name: anonymous ~January 5, 2016
Service Specialist: Peter C
Service specialist Peter C. arrived promptly and assessed the needs for replacing our 50 year old toilet and an angle stop. Additionally, Peter resolved a problem with the location of a shut-off valve. Peter completed the service expeditiously and effectively, answered my questions clearly, and completed the repair in a reasonable time. Peter was congenial and professional as he provided our services.
Customer's Name: anonymous ~ January 4, 2015
Service Specialist: James F
I read several reviews before making the decision to use this company, I'm glad I made the call. The Aiello staff were courtesy an professional and they were able to work around my schedule. I received a courtesy call 20 minutes before the technician arrived at my home. Plumbing Technician James F******** provided the diagnostic, price and how long it will take(reasonable price). Mr. F******** kept constant communication with me and my husband on all the steps he was doing while performing his work. A job well done. Thanks again James for all your hard work
Customer's Name: Mark Leavitt ~January 4, 2016
Had the bathtub shower fix, the pull plug was rotted, Aiello replaced it. I always use Aiello (for over 15 years), you pay more but in my experience, you get what you pay for. I paid lower prices with plumbers in the past and most of the time, they have to come out 2x-3x to get it right.
Aiello Plumbing & Heating got its start in 1931 - as an company that converted Connecticut homeowners from coal – to oil. 80 years later, Aiello Home Services and has diversified into one of the Nutmeg state’s largest home service companies, with more than 60 professional sales, service and … Read More ...
Aiello Home Services is proud to be a vital part of the Connecticut community. We have a long standing tradition of supporting a wide range of non=profit organizations, including Lions and Rotary Clubs, community food banks, the Girls Scouts of America, community libraries and bookmobiles, veterans … Read More
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