Aiello Home Services is one of Connecticut’s oldest and largest home services companies. We provide a very wide range of services including: heating repair and replacement, air conditioning repair and replacement, all manner of electrical and plumbing repair and service, residential generator sales and installation, water and well services, home heating oil sales and service and more.
While we make every effort to make sure that our customers are totally satisfied with our efforts, inevitably there will be unhappy customers. It’s part of any business relationship. However, Aiello Home Services is committed to addressing any – and all – customer concerns. And 99.99% of the time we are able to come to a satisfactory conclusion.
This site is about those happy customers and their Aiello Home Services customer reviews.
We have posted just some of the hundreds of positive comments we have received concerning our great Aiello plumbers, electricians, installers, replacement specialists, customer service representatives and warehouse people.
Yes, this site is about “blowing our own horn,” in this new online world in which we live.
We think they speak the loudest.
I called your Company on Thurs., 3/14 and spoke to Dawn and she stated she would have a Service Tech to my home between 4 & 8 pm that day after listening to the heat issue. She was great.
Later that same day/evening approximately 9:30 PM, I called back and spoke to Mary and she was awesome - although she was leaving at 10:00 PM, she said she would personally call me back or have the Aiello 24 hr emergency service call me. She did contact the Service Tech who was at our residence earlier to fix the issue call me back within minutes of her speaking with me. Kudos to Mary - she was wonderful. ...Read More
All the reviews that appear below are unedited and unsolicited reviews we have received from Aiello Home Services customers.
Customer's Name: Buena P ~ Sept 16, 2014
Service Specialist: Steve S.,Lorie D.
Customer Comments: Lorie and Steve were very professional. Lorie kept us in the loop when the plumber was held up later than expected. When we needed to re-schedule Lorie adjusted our service fee. When Steve arrived he was efficient and very polite. I would not hesitate to use Aiello for any future needs. Thank you for the great service Buena Parkinson
Customer's Name: Carolyn r ~ Sept 12, 2014
Service Specialist: Shawn F.
Customer Comments: Had a very knowledgeable and gentlemanly service person in Shawn. He kept me informed throughout the process, was neat, and very friendly to my dogs. He also made sure the gates were closed, with no escapades.
Customer's Name: Gary I ~ Sept 12, 2014
Service Specialist: Patrick C.
Customer Comments: Patrick Cane was right on time at 7am. Very Courteous and Professional. Problem fixed in a few minutes. Very pleased.
Customer's Name: Roger L ~ Sept 11, 2014
Service Specialist: Shawn f.,Michael R.,Frank w.,Lindsey P.
Customer Comments: Excellent service... Very knowledgeable... Corrected potentially dangerous electrical issues with the aluminum wiring.
Customer's Name: Marilyn S ~ Sept 11, 2014
Service Specialist: Clay C.,Cindy N.,Amanda E.
Customer Comments: I have been with aiello home services for many years and Clay Countryman is the best!!!!!!!!
Customer's Name: Susanne S ~ Sept 11, 2014
Service Specialist: Matt R.,Robert B.,Richard J.,Toby K.,Stanley R.
Customer Comments: The team that came to our home were prompt, courteous, and very professional. A very nice group that more than met our expectations.
. Would definitely recommend Aiello to friends and family
Customer's Name: David B ~ February 27, 2014
Service Specialist: Shawn f.
Customer Comments: AIR CONDITIONING Sometimes a/c problems crop up that defy easy diagnosis. If you call the wrong company you'll be at risk of paying through the nose for hours of ineffective work without ever achieving a satisfactory fix. Well, we had such a problem last summer with our unit, but we called the right company: Aiello Home Services... and our ailing a/c unit was cost-effectively repaired.
Here is the story: Aiello sent us Shawn F. (and we are exceedingly glad of it!). Shawn did not rest until he had isolated the problem - which was not an easy matter. He had the technical knowledge, the intellect and the stamina to get it done. Our a/c unit suffered from (what turned out to be) a hidden wiring fault. Deducing and isolating its most likely location required no less than master detective work. I should also emphasize that Shawn was ably and efficiently supported by technicians in his home office. They solved the mystery as a team; and once that was done Shawn quickly fixed the problem. We weren't billed for every hour of Aiello's considerable detective work; we were billed mainly for the cost of fixing the hidden wiring fault. Of course, we were delighted!
HEATING SYSTEM We have a Buderus furnace. The unit has always worked perfectly, but, for reasons unrelated to the furnace, we were not getting its full benefit. It was a problem with our heating zones and the inability of thermostat controllers to be programmed and to deliver a uniformly comfortable temperature in every room. Once again, Shawn came to our rescue! Working very methodically (1) he took pains to understand the situation that he found; (2) he figured out its shortcomings; and (3) he proposed an integrated heating-zone & thermostat solution aimed at increasing our overall heating comfort in a cost-effective way. We accepted his proposal. All his thoughtful work (in heating system design and installation) paid off! Despite the harshness of this winter we have never been more comfortable in our home!
ENERGY AUDIT Shawn was here recently to replace an old power head to our heating system which had failed. Because he knew our system "inside and out" it took him no time at all to do the work. When he was finished, we got to talking about what else we could do to improve our heating and cooling situation. He told us about Aiello's energy audit program. We were very interested; it seems like exceptional value. We've scheduled one. I'm certain we made a good decision and our home will be much the better for the energy audit and it's outcome.
HONESTY & INTEGRITY Lastly, we have worked with Aiello for about 20 years. As you can tell we are exceedingly happy with the relationship. We are particularly impressed with Shawn, but we know that he represents a company that likewise values high standards of honesty and integrity. Anyone from Aiello Home Services will always be welcome in our home.
Service Specialist: Shawn f.
Customer's Name: Richard F ~ February 11, 2014
Service Specialist: Tim L.
Customer Comments: The services provided couldn't have been faster or more professional. My furnace was installed within 3 days as promised. I will definitely have any future services done by Aiello.
Customer's Name: Yana ~ February 11, 2014
Service Specialist: Jesse C.
Customer Comments: Jesse, Alex, and Will came to our home to perform an energy audit and were very thorough with their testing and remediation. They patched, taped, sealed, caulked, and replaced inefficient components during their visit, leaving our home more energy efficient than when it was built.
Customer's Name: Hadley R ~ January 23,2014
Service Specialist: Tim F.
Customer Comments: Tim and his whole crew did a wonderful job. Not only did they work hard, were neat and friendly, but they educated us in a number of ways we could improve things energy wise they were a pleasure to deal with. And the energy improvements the helped us with should pay for themselves very quickly
Customer's Name: Thomas L ~ January 10, 2014
Service Specialist: Wayne G.
Customer Comments: Had Wayne G service my electrical issues at my home. He was extremely pleasant to deal with and made the experience a positive one. He explained exactly what he was doing and I could tell he is very thorough with his work. He was very polite compared to other people I ve had in my home doing work. He s a great employee to have for the Aiello team. I usually NEVER recognize people for their customer service but his was one that I could not ignore. He went above and beyond the expectation of customer service and I wanted to make sure he was recognized. Thank you again Wayne!! -Tom
Customer's Name: Roger ~ January 6, 2014
Service Specialist: Tim F.
Customer Comments: Tim was there exactly when he said he would be and they were far more thorough than I thought they would be. Tim took the time to explain everything they were doing in my house and went over all of the modifications and suggested fixes in detail with me. I was very impressed and it was the best $99 I have spent in a long time. I would highly recommend Tim and Aiello.
Customer's Name: katherine C ~ January 4, 2014
Service Specialist: Alex J.
Customer Comments: Jesse Conway was very informative. Couldn't do an energy audit because I don't have a vented gas fireplace. He explained the danger of CO in the home and I bought, and he installed two excellent CO dectetors. I would definitely call Aiello Home Services. Thanks Jesse, and Alex J.
Aiello Plumbing & Heating got its start in 1931 - as an company that converted Connecticut homeowners from coal – to oil. 80 years later, Aiello Home Services and has diversified into one of the Nutmeg state’s largest home service companies, with more than 60 professional sales, service and … Read More ...
Aiello Home Services is proud to be a vital part of the Connecticut community. We have a long standing tradition of supporting a wide range of non=profit organizations, including Lions and Rotary Clubs, community food banks, the Girls Scouts of America, community libraries and bookmobiles, veterans … Read More
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