Aiello Home Services is one of Connecticut’s oldest and largest home services companies. We provide a very wide range of services including: heating repair and replacement, air conditioning repair and replacement, all manner of electrical and plumbing repair and service, residential generator sales and installation, water and well services, home heating oil sales and service and more.
While we make every effort to make sure that our customers are totally satisfied with our efforts, inevitably there will be unhappy customers. It’s part of any business relationship. However, Aiello Home Services is committed to addressing any – and all – customer concerns. And 99.99% of the time we are able to come to a satisfactory conclusion.
This site is about those happy customers and their Aiello Home Services customer reviews.
We have posted just some of the hundreds of positive comments we have received concerning our great Aiello plumbers, electricians, installers, replacement specialists, customer service representatives and warehouse people.
Yes, this site is about “blowing our own horn,” in this new online world in which we live.
We think they speak the loudest.
I called your Company on Thurs., 3/14 and spoke to Dawn and she stated she would have a Service Tech to my home between 4 & 8 pm that day after listening to the heat issue. She was great.
Later that same day/evening approximately 9:30 PM, I called back and spoke to Mary and she was awesome - although she was leaving at 10:00 PM, she said she would personally call me back or have the Aiello 24 hr emergency service call me. She did contact the Service Tech who was at our residence earlier to fix the issue call me back within minutes of her speaking with me. Kudos to Mary - she was wonderful. ...Read More
All the reviews that appear below are unedited and unsolicited reviews we have received from Aiello Home Services customers.
Customer's Name / Source: Christopher M. Rowe / Facebook - November 23, 2016
Service Specialist:Tom Szostek
Customer's Comments: When I turned the heat on for the first time this season I quickly learned I had a problem. The first company I thought of was Aiello as they had installed my new furnace years ago and I remember how professional and responsive they were to my needs. When Tom Szostek showed up, he confirmed those thoughts and went quickly to work to diagnose my problem. He explained everything he was doing and provided helpful hints along the way. I typically am skeptical of having service technicians in my home, but felt Tom was extremely trustworthy. Long story short, he fixed my problem and the heats back on! Thank you Tom and Aiello and will definitely call you again when I need service.
Customer's Name / Source: Denise P. / Buzz Box - November 14, 2016
Service Specialist: Ray D.
Customer's Comments: Ray D. came to service our furnace (installed by Aiello last year) on Sunday morning and Monday morning for same issue. He was thorough and I appreciated him explaining the functions to me so I was able to troubleshoot the issue when it happened again on Sunday evening. He rectified a very unsatisfactory beginning to my request for service on Saturday afternoon because of his professional conduct and willingness to get to the root of the problem. Thank you.
Customer's Name / Source: Daniel M. / Yelp Review / November 13, 2016
Customer's Comments: Great service. Was having a problem with my whole-house humidifier. The technician kept at it until he figured it out; fixed the problem and explained it to me. Appreciate the communication and competence from Jason, the technician. One small complaint: I didn't think it was necessary to replace the water pad as I had recently installed a new one.
Customer's Name / Source: John J. / Buzz Box - November 10, 2016
Service Specialist: Jason
Customer's Comments: Jason love did a great job very polite explained everything he did as good as joe and mike in the past good hire
Customer's Name / Source: Dana Borgman - November 10, 2016 -Google Plus
Service Specialist: Ross, Dan
Customer's Comments: I was really impressed with the courtesy and professionalism with which Ross and Dan worked. They really knew the insides of a house, and what makes it tick. -- They even seemed to like the dogs!
Ross and Dan did everything they could to make the visit worthwhile, discussing insulation in the attic to the expansion tank on the furnace in the cellar. The new LED bulbs they installed really brightened up the dark spaces.
I highly recommend this team!
Customer's Name / Source: George Bella / Google Plus - November 7, 2016
Service Specialist: Dan C.
Customer's Comments: Dan C showed up an hour earlier than expected, same day service that was fantastic, Dan described the work that had to be done and gave a very fair price for a drain cleaning. Finished the work completely and professionally.
Dan was both kind and courteous.
I would highly recommend Aiello Home Services to friends and family member's
Thank you Dan C for a job well done.
Customer's Name/Source: K.T / Buzz Box -November 6, 2016
Service Specialist:Ken B.
Customer's Comments: Ken B did a great job servicing our furnace. He was professional and explained each aspect of the furnace check. I highly recommend him. And we have been Aiello customers for 10 years, with excellent service.
Customer's Name / Source: Heidi Dean / Buzz Box November 2, 12016
Customer Comments:We could not have been happier with the service and professional men who did our work. Everything was beyond our expectations. Not only did they do the jobs needed, but they were very knowledgeable and polite, and shared what we need to know in a way we could understand. Have always and will always use Aiello. The Dean Family
Customer's Name / Source: Lissa/sent to use by the customer October 24,2016
Service Specialist: Bill L., Aaron, Tim
“You have some very fine employees working for you. Bill L and Aaron were over the top fantastic. They explained everything they were doing and why from step one. They stayed and helped with the gas company as well, even the Amerigas techs were impressed. Tim, the comfort coordinator was also knowledgeable and courteous. I don't think I've had such good customer service ever!. However, my husband has decided we will not be doing ANY work to ur furnaces a this point. I feel we will be in good hands when that moment does arrive for a new heating system when we chose you guys to help us. Please thank all three of your employees for their time and especially for the way they handle themselves. You are well represented by these employees.”
Customer's Name / Source: Donna J. / Buzz Box October 18, 2016
Service Specialist: Ray D'Amato
Customer's Comments: We have used Aiello to put in our furnace and hot water heater and those men were phenominal. Then we had a couple service calls with not so great technicians. This time we had Ray D'Amato who was awesome, along with his helper. We ended up needing a new thermostat and he installed it. He had me adjust it so I would know how to use it. He explained everything. He also informed us about the partnership program. He and his assistant also helped us set up an energy audit by calling the office and connecting us. I feel if all technicians treated the customers as Ray did us, other companies wouldn't have much business because Aiello would have it. Thank you Ray for being a great technician.
Customer's Name / Source: Ernest J. / Buzz Box October 15, 2016
Service Specialist: Ross, Dan
Customer's Comments: The two technicians that showed up to my house Ross and Dan. Were very knowledgeable with their work they also did not mind that I wanted to be involved with the process. They took their time and made sure they did not cut any corners. The service and information I received was one of the best investments I've made for my home in 2016. Thanks Guys
Customer's Name / Source: William C. / Buzz Box October 14, 2016
Customer's Comments: Came when they said they world. Did the job effectively and efficiently and cleaned up when they left. A please to have them in our home. I would recommend them to neighbors and friends.
Customer's Name / Source: Gail R. /Buzz Box October 12, 2016
Service Specialist: Tom S
Customer's Comments: All went great last night. Could not have asked for anything better. Tom Szostek did excellent work. Finally have HEAT!!!
Customer's Name / Source: Elaine M. / Buzz Box October 10,2016
Service Specialist:Tim L.
My husband and I were pleased with the installation of our Bosch Boiler. Zeke L and Bertram W were excellent. They explained everything to us and answered our questions. Also want to say Tim L was also excellent in helping us pick our new boiler. He made the process easy and he was very professional.
Customer's Name / Source: Anonymous / Yelp October 1, 2016
Service Specialist: Ken B.
Customer's Comments: I had a yearly checkup and as usual, the service was great--- I never have a problem with Aiello. I bought my heating/air system with them in 2008 and it's been great. I also used them a few times for a rental property that I since sold--- they fix it right the first time. Prior to Aiello, I used to use other services that were cheaper and whatever got fixed, never lasted-- you get what you pay for...it's that simple. I like to also thank Ken. B that came out too, he was great.
Customer's Name / Source: Anonymous / Google Plus September 25, 2016
Service Specialist: Lindsey P. , Stephen S.
Customer's Comments:Spoke to Lindsey to schedule a heating system cleaning. Also, had no heat on second floor. Steve was the assigned tech. He arrived at the scheduled time and was very helpful explaining the problem and how to repair. He was very thorough and got the system "up and running". Professionals like Lindsey and Steve are why I call Aiello whenever I have a heating problem.
Customer's Name / Source: Anonymous / Facebook September 25, 2016
Service Specialist: Ross S.
Customer's Comments: The service was excellent and efficient. The team was very pleasant and offered services beyond those that were expected. I would recommend them to anyone who is looking for skilful service delivery from a highly competent team! Thanks Ross and the team. Thanks Aiello!
Customer's Name / Source: Christine O / Buzz Box -September 24, 2016
Jesse was professional, personable and extremely knowledgeable as he presented in regard to our interest in natural gas. He was responsive to our questions and left us with an improved understanding of the cost and benefits. We recommended Jess to neighbor's if they chose to consider natural gas.
Customer's Name / Source: Mike C / Buzz Box -September 22, 2016
Service Specialist: Tom S.
Customer's Comments: We have used Aiello in the past and will continue to do so in the future. Fast, courteous and reliable. Thank you. Mike Cusanelli
Customer's Name: / Source: Anonymous / Facebook:September 21, 2016
Service Specialist: Mike R.
Customer's Comments: This is the second time that we have used Aiello Home Services. Mike R was out both times. Aiello called to confirm the appointment the evening before. Mike was here within the first 10 minutes of the scheduled window. Mike is quick and efficient. He explained what he was going to do and why he was doing it. Before he left he made suggestions that if followed would provide a longer usable life for the hot water heater. Mike is a good representative for the company, knowledgeable and personable. If the need arises, we will contact Aiello again.
Customer's Name / Source: Greg K. / Buzz Box -September 21, 2016
Service Specialist: Tom S.
Customer's Comments: Tom is a professional. He did a thorough job and explained everything well. Your organization should be glad to have him on your team.
Customer's Name / Source: Anonymous / Google Plus Sept 21,2016
Service Specialist: Matt M., Kevin A
Customer's Comments: Matt M did a great job. He explained every step of the routine plumbing inspection clearly. And the repair work we needed was excellent. There was water leaking into the basement when trying to use the outdoor faucet. He IMMEDIATELY spotted a tiny leak in the supply pipe itself, from inside the basement, fixed the pipe and expertly installed a better faucet system than the original. We are using the faucet nonstop to irrigate a newly planted lawn and it is working perfectly. Matt is super knowledgeable and really into his work. We will definitely ask for him when we need future plumbing service.
Customer's Name / Source: Anonymous/Facebook- September 16, 2016
Service Specialist: Dan C., Paula M
Customer's Comments: Awesome job as always!!!!!!! Right on time. Quick. Clean. Friendly. Job done!!! Bam!!!!!! Thank You!!!!!!
Customer's Name / Source: David F. / Buzz Box - September 9, 2016
Customer's Comments: I couldn't ask for anything more. Technician was ahead of schedule, diagnosed the problem and explained it very well to me, and then carried out the repair. I recommend Aiello to anyone in need of good service and professional skills.
Customers Name / Source: Anonymous / Google Plus -September 13, 2016
Service Specialist: Brittany G., Tom S.
Customer's Comments: Tom S arrived during the scheduled time frame. I had received a phone call from the home office prior to Tom arriving saying that he was on his way. Tom looked at both my heater and AC units. He was frank with his assessments and provided me with several option. As a service tech he made me aware of what I could do to help make my units work efficiently and last longer with some simple routine practices.
Customer's Name / Source: Anonymous / Facebook - September 9, 2016
Service Specialist:Tim L.
Customer's Comments:Aiello home services replaced the antiquated furnace at my church last year. They did such a great job that we had them come back to replace our air conditioning this summer. Tim L our service specialist was very professional and knowledgeable. After careful analysis of our church he recommended the best system to meet our needs.The installers are well trained and courteous. The No Lemons Guarantee gives us peace of mind that they will be here for us in the future. Thanks Tim and all involved in the project for a job well done
Customer's Name / Source: Anonymous / Facebook - September 8, 2016
Service Specialist: Stephen S.
Customer's Comments: had Stephen Saja as our technician and he was excellent. He worked in a timely manner and took the time to explain things to me along the way.
Customer's Name / Source: Anonymous / Facebook - September 5, 2016
Service Specialist: Cindy N., Tom S.
Customer's Comments: Right on time for another yearly servicing. Complete review, tests and explanation of all components in my system. Aiello installed system 10 years ago and has serviced it ever since: never a problem. Service rep was polite, thorough and personable. Thanks for the continued professionalism.
Customer's Name / Source: Anonymous / Google Plus - Sept 1, 2016
Service Specialist: Robert B., Matt M., Paula M,. Nick W.
Customer's Comments: All of the people at Aiello Home Services were prompt, kind, knowledgeable, and thorough. From the customer service representative to who took my original call on the phone to the three workers who came out to my house, I was impressed with their professionalism and friendly demeanor. I highly recommend Aiello Home Services for all of your home repair needs.
Customer's Name / Source: Fredrick B. / Buzz Box - August 30, 2016
Service Specialist: Tim Lynch
Customer's Comments: Tim Lynch and the Install guys were absolutely fantastic. We just moved into our new home and Tim meet us there in the early evening to make sure we could get our new furnace and Air Conditioning replaced as soon as possible. It was late, but Tim made it anyway and made the whole process easy. He thoroughly explained how, what, and when everything would take place. He walked us through all the different options and what would be best for our home. He went through the entire house to do an analysis of what was needed so we would get the most efficient system for our particular home. My wife and I could not be more happy with how Tim provided us with the right system for our home. Thanks Tim!! We also would like to thank all the installation guys for all oulf their hard work. We had a system that was from 1975 and it needed to be replaced and they did an awesome job of doing so. They removed the entire old system and replaced it with a brand new system all in one day. I know it wasn't easy (it was a scorcher of a day) but they got it done and you would never have known they were there when they left. The house was as clean when they left as it was when they got there. We would like to give a great big THANKS!!! to Tim, and everyone at Aiello, you all are FANTASTIC!!
Customer's Name/Source: Marie P / Buzz Box: August 21, 2016
Service Specialist: Brittany G., Jason L.
Customer's Comments:Having the priority service with Aiello has already paid for itself this year since we have had a problem with our furnace and now our air conditioning. Brittany was very thorough and friendly and took all pertinent information. Jason was quick to respond and thankfully he had the materials with him for the repair. It was brutally hot but Jason could not have been more helpful and pleasant. We highly recommend this very talented and conscientious crew.
Customer's Name/Source: Elaine T / Buzz Box - August 13, 2016
Customer's Comments: From intake to delivery of repair and maintenance services, Aiello has been our "go to" company. We have considered smaller companies as well as home improvement stores but the one to one customer service of Aiello surpassing them all. You get what you pay for these days. Aiello charges a little more, but we are well taken care of from start to finish. We finally decided to enroll in their Service Plan and now we have the benefit of discounts, priority service response and regular maintenance included! Thanks Aiello!
Customer's Name/Source: Anonymous / Facebook- August 11,2016
Service Specialist: Sarah B, Carmelo M.
Customer's Comments: Carmelo was very quick in finding our problem and suggested how to fix it. My wife and I were very impressed as to his quick progress on resolving our problem. We have always been very satisfied with the quick response from Aiello Home Services and have given their name out to many of our friends.
Customer's Name/Source: Anonymous / Google Plus- August 11, 2016
Service Specialist: Amanda E., Lindsey P., Michael R.
Customer's Comments: Professionals like Mike is why I continue to use Aiello services. He is very knowledgeable and personable. Lindsey was great in that she made an appointment for me for the following day . Amanda called to let me know when Mike was "on his way". As a team, they made this experience a very positive one for me - thanks
Customer's Name/Source: Anonymous / Google Plus- August 8, 2016
Service Specialist: Ken B.
Customer's Comments: My air condition just stopped working. I called Aiello on late Friday and Ken came in early Monday. He did a thorough inspection and fixed the problems. He is very patient explain everything. I highly recommend Aiello and Ken.
Customer's Name/Source: Anonymous / BuzzBox- July 30, 2016
Service Specialist: Amanda E., Brittany G., Jason L.,Clay C.
Customer's Comments: Both Jason and Clay provided the high level of service that I have come to expect from Aiello. I am grateful that my air conditioning problem could be taken care off as soon as it was, especially in July. I'm certain I'll be calling you again when the next problem arises. Thanks!
Customer's Name/Source:Joe Gregitis / Buzz Box: July 30, 2016
Service Specialist: Kevin A.
Customer's Comments: Very professional and neat. All the guys who worked at the house were all neat and courtious. Extremely happy with all the work done. Thank you very much,I will recommend Aiello to all my friends. Joe Gregitis
Customer's Name/Source: Anonymous / Facebook - July 29,2016
Service Specialist: Ray D., Amanda E., Kerrie G.
Customer's Comments: We had a problem with our A/C and called Aiello. Kerrie G. answered the phone and was a well informed employee who answered all my questions. When our day for service arrived Amanda called to let me know the tech was on his way and would arrive in about a half an hour, in which he did. Ray D. was our field tech. He was kind, clean, courteous. and very knowledgeable. He explained all of our options and answered all of my questions. When he left, my home was cooling off and I was a very satisfied customer. Remember when you need service call Aiello.
Customer's Name/Source: Anonymous / Google Plus - July 29,2016
Service Specialist: Clay C
Customer's Comments: We received great help today getting our AC back up and running. Clay Countryman was professional, pleasant, on time, and worked hard to diagnose the problem - which was that we needed a new motor - he was able to have someone bring him the motor and install it same day. We are thrilled to have our AC up and running again.
Customer's Name/Source: Anonymous / Google Plus July 27,2016
Service Specialist:Stephen S.
Customer's Comments: 7/26/2016 - Steve and Bill came out today to look at my air conditioning, which I haven't touched since moving here in 2009. They found the problem fast and explained it clearly. They didn't make me feel stupid for not knowing things and in fact showed me how parts of my HVAC were supposed to be set and work. And that's in addition to fixing my actually problem.
Customer's Name/Source: David M / Reivew Buzz July 10. 2016
Service Specialist: Craig Nolan
Customer's Comments: 7/10/2016 We have been customers of Aiello for several years now. They replaced our old central A/C unit and did a FANTASTIC JOB! My wife and I will never forget the fantastic installation the crew of Aiello gentlemen were extremely courteous, professional, and VERY NEAT - no mess - no headaches. I tell everyone about my great experience. Recently, Craig Nolan, HVAC Service Technician performed the annual maintenance on our central A/C Unit and Craig was terrific. He was first and foremost a gentleman, courteous to both me and my wife, and professional. And, he was very thorough and explained his findings about the unit after he was done. What more could we ask for. We will be asking for Mr.Nolan to service our unit in the future. Aiello is fortunate to have a great representative in Mr.Nolan out there servicing HVACs, dealing with the customers and doing a quality job.
Customer's Name / Source: Yelp, June 25, 2016
Service Specialist: Mike D, Amanda E, Brittany G
Customer's Comments: Fast, courteous, competent - what more could you want? After 3 independent local plumbers "didn't have time" to assess my clogged kitchen drain that we couldn't snake open, I called Aiello. A plumber was at my house within 4 hours. (He actually arrived 20 minutes before the start of the 4-hour window they estimated) The job done in less than an hour, at the estimated cost, and everything was left clean and properly functioning. I will definitely call them first the next time I need a plumber!
Customer's Name/ Source: Google+, June 24, 2016
Service Specialist: Jason M.
Customer's Comments: Aiello Home Services We contracted with Aiello for a Home Energy Audit...They were on-time for the appointment and did a masterful job during the Audit. At the end of the Audit Jason walked me through the findings and recommendations. Jason is was a pleasure to work with. I would highly recommend Aiello Home Services. Jim from Willington
Customer's Name/Source: Facebook- June 15, 2016
Service Specialist: Mike D.
Customer's Comments: Mike Dayton is a courteous and knowledgeable technician. After a plumber and HVAC technician came by to diagnose a crack in the condensate line of the AC unit, he fully explained why the different techs came (apparently the first plumber could have done the job but didn't think to do it) and apologized for the inconvenience. He thoughtfully answered all my questions and expediently performed the service. Everyone should ask for him! It's just too bad we had to go through a plumber and HVAC guy to get to him
Customer's Name/Source: Google+ - June 13, 2016
Service Specialist: Matt M, Paula M
Customer's Comments: This was my first experience with Aiello Home Services and I was not disappointed. The woman who took the appointment request on the phone was polite and efficient. The tech, Matt, showed up on time, explained my options along with prices and performed all the work in short order. He also helped me with some questions I had on my water system. I would recommend them to anyone. Great job
Customer's Name/Source: Buzz Box- June 8, 2106
Customer's Comments: Extremely courteous, professional, and competent. Great company to work with.
Customer's Name/Source- yp.com-June 7,2016
Service Specialist: Kevin A, Amanda E, Tim M.
Customer's Comments:professional and courteous. Tech performed a super job with excellent cleanup after. Gave 4 stars instead of 5 only because services were a tad pricey but if you want the quality, you have to be prepared to pay for it. Overall quality and workmanship were 5 star.
Customer's Name/Source: Judy's Book June 5, 2016
Service Specialist: Mike M, Mike D
Customer's Comments:Mike M and Mike D completed a big furnace, AC and water heater installation job flawlessly. Both were very professional and courteous. Extremely happy with on-time project completion.
Customer's Name/Source: Google + June 1, 2016
Service Specialist: Ross S.
Customer's Comments:My friend recommended me the home energy audit from Aiello. Ross and Mike came to my house at 8am and left at 4:30pm. You can imagine how much work they did. They checked the gas leak, all the air leaks and they filled all the gaps and leaks. Ross and Mike are very patient and knowledgeable with all my questions. And also their feedback are very honest. I got free LED light bulbs. For $99, I can't imagine receiving such awesome service. They did recommend light bulbs, service plan and wifi thermostat to me. But I never felt pushed to buy anything. Definitely will recommend my friends to have the service. I highly appreciate Ross and Mike's fine work.
Customer's Name/Source: Alan D. Review Buzz - May 31, 2016
Customer's Comments: My 1st experience with Aiello was very good, your technician Pete was very professional and he explained a few options to me relating to my Hot Water Heater. Due to the age (14 years) and condition and corrosion it was best to replace the whole WH. Pete arrived at 9am and was completed by noon. We had hot water by 1:30 and were able to use the showers again I would definitely recommend your company to friends and neighbors. You are actually coming out to look at my AC this week as well
Customer's Name/Source: James R. - Review Buzz - May 29, 2016
Customer's Comments: The technician was very knowledgeable and personable. He pointed out the probable causes of our problem as well as potential solutions. He kept us informed at each step of the process. Excellent results. We would not hesitate to recommend his services to others.
Customer's Name / Source: John W. - Review Buzz - May 26, 2016
Customer's Comments: The service that I received was awesome. The team arrived ahead of time and was very thorough with all their work and the way they carefully explained everything before, during and after finishing the project. They were neat and was careful not mess up the house, they wear protective booties over their shoes while in the house. I was so impressed with their work that recommended my mother to also to utilize them. You were a God sent Thank you . John W.
Customer's Name / Source: Edward P. / Yelp Review - May 24, 2016
Customer's Comments: After receiving a recommendation for Mike R. I decided to call the company. I was impressed how quickly the answering service took my information and scheduled a time slot for the next day between 12-4. To my surprise, I was called around 10:30 by Amanda telling me that Mike was on his way and would be earlier than anticipated, making sure that was ok. I couldn't have been happier. She was very professional with great customer service skills. Mike showed up with a trainee and quickly went to work. It wasn't an easy fix, but his knowledge and determination was amazing. He did the job with patience, and I will certainly recommend him and the company to others. Thank you Aiello!
Customer's Name/Source: Frank Fuchs/ Review Buzz - May 24, 2016
Service Specialist: Mike Jezouit, Tim Lynch and the entire organization
Customer's Comments: I have had a 20 year working relationship with Aiello Home Services and during the span have experienced nothing shy of complete satisfaction across the board. For those who put price over everything else, you will receive what you pay for. Aiello offers prompt courteous service, highly skilled techs and all importantly peace of mind to build its reputation on. Aiello puts its customer base first and clearly makes all whom are serviced feel valued as well as satisfied with each interaction. Props to Mike Jezouit, Tim Lynch and the entire organization whose business standards are second to none. Frank Fuchs Windsor, CT
Customer's Name/Source: Buzz Box, May 23, 2016
Service Specialist: Craig N
Customer's Comments:On Monday May 23, 2016 the HVAC Service Technician Mr. Craig Nolan came to our home and performed the annual checkup of our central A/C unit. Mr.Nolan was extremely polite, courteous, and easy to talk with. You could not ask for a more professional, respectful and hardworking gentleman than Mr. Nolan. It is service technicians like Mr. Craig Nolan that keep my wife and I coming back to Aiello for routine service, repairs and other products sold and serviced by Aiello. After Mr.Nolan left our home my wife and I wrote down his name next to Aiello and will request that the company send Mr.Craig Nolan for all future service and repair of our central A/C. Aiello should be very proud of Mr.Nolan the way he represents himself and the company in the eye of the public.
Customer's Name/Source: Mihael de la M. -Review Buzz - May 22, 2016
Service Specialist: Mike
Customer's Comments: In a world that has lost it's manners and politeness it is refreshing to come across wonderful customer service. Mike did an amazing job...answered our questions and made sure we were all set before leaving. He provided us quality work and we highly recommend him. Thank you Mike! You are welcome in our home anytime!
Customer's Name/Source: Bob B. - Review Buzz - May 21, 2016
Service Specialist: Matt Mulcahy, Frank
Customer's Comments: Matt Mulcahy extremely professional and courteous. He explained how he will fix our kitchen faucet and everything works satisfactory. He offered tips for other items which we appreciate very much. We've used Aiello in the past and will continue to do so. Our thanks also to Frank!
Customer's Name/Source: Matthew T - Review Buzz - May 20, 2016
Service Specialist: Mike, Chris
Customer's Comments: Mike and Chris were about 10 minutes late due to traffic. We got a call from the office telling us that they were going to be a late and why. I don't think that I have ever gotten a call because someone was going to be 10 minutes late. Great service! Thank you
Customer's Name/Source: Eddie L -Yelp Review/May 11,2016
Customer's Comments: I have worked with Aiello Home Services on several occasions for various reasons (plumbing, electric, etc.) with each experience outstanding in every way. Approximately a week ago, I called them at 11:00 A.M. to install three lighting fixtures. Although this is a job I can typically do myself, I had a lot on my plate and really just wanted to get it done fast and expertly. Matt Rose showed up about an hour or so later, installed all three fixtures in about 35-40 minutes and was out the door 5 minutes later. Matt was polite, careful, respectful of our home, personable, efficient and very professional. Aiello is typically more expensive than most any other contractor given the near immediate response you get but if you want it done "now", know they will show up when they say they will (unlike many contractors) and want it done well, by all means call them. I will always call Aiello under those circumstances! They have done a great job for us every time they have come with no exceptions.
Customer's Name/Source: Walter S. - Review Buzz - May 11, 2016
Great experience did the job quickly cleaned up great all around now I will have them service my A/C
Customer's Name/Source: Louise Rickard - Facebook - May 6, 2016
Customer's Comments: We had a technician come to do the annual systems check for our air conditioning. Everything went fine. Aiello technicians are always prompt, courteous, and knowledgeable. He talked to me after his inspection of the system and explained what he had done and gave me some tips for the future. Aiello may be more expensive than some other companies, but they are reliable and do quality work. It's worth it to us.
Customer's Name/Source: Kali Leffbline - Facebook - May 5, 2016
Service Specialist: Ken Britt
Customer's Comments: Ken Britt was the service specialist that was assigned to me. Essentially we did not have hot water. Ken came to the house he was extremely nice and professional. We ended up needing a part for the repair that he could not get on short notice so he came back extremely early the next day and took care of the issue. Which we appreciated because we also did not have heat. He saved us a great deal of money by taking his time and trying a few different approaches to get the job done. I would recommend Ken Britt to anyone. Thank you.
Customer's Name/Source: Lisa Jacobs - Review Buzz - May 4, 2016
Service Specialist: Matt Mulcahy
Customer's Comments: Matt M was very kind and helpful. He explained everything and is an excellent plumber, the job was done perfect. Thanks for sending Matt Mulcahy!!
Customer's Name/Source: Claire H. - Review Buzz- April 30, 2016
Customer Comments: I have already made another appointment for my daughters 2 family home. Yup, I'm satisfied
Customer's Name/Source: Todd Collen - Review Buzz - April 29, 2016
Service Specialist: Tom
Customer's Comments: Tom was a great! He explained everything that he was doing and told me a few things that I should be doing that no one that serviced my AC had told me before.
Customer's Name/Source: Eddie N. - Review Buzz- April 27, 2016
Service Specialist: ken Britt
Customer's Comments: Ken Britt was very thorough while inspecting my central air conditioning system earlier today. He took the time to explain what he was checking and why. I learned more about my cooling system from Ken than from the company that originally installed it.Thanks for the excellent service. I can now run my system this summer with confidence.
Customer's Name/Source: Helene Frost - Facebook - April 22, 2016
Service Specialist: Stephen Saja Jr.
Customer's Comments: The service I received from Stephen Saja Jr was better than expected. I never used this company before and they were still willing to come out to do the service work today because of my urgent timeline. Two other companies denied me because I was not a customer and would have to wait a minimum of to weeks for an appointment. Not only was Stephen knowledgeable about the business but explained what was being done. Valuable employee!
Customer's Name/Source: Cathy Russo - Review Buzz - April 19, 2016
Customer Comments: We are very happy to have had an easy appointment at our home. Everything we needed to know was explained to us and made it a very easy way to make a decision as to what we are going to do. That is very important to a consumer.
Customer's Name/Source: Bob S.- April 18, 2016
Customer's Name/Source: Bob S. / Review Buzz - April 18, 2016
Customer's Comments: Wow! Five service men arrived and went thru my home with a fine toothed comb. Very professional and friendly. Explained everything. Great Job Aiello!
Customer's Name/Source: Cathy R. - Review Buzz - April 19, 2016
Service Specialist: Tom S.
Customer Comments: This feedback in to mention about the technician Tom S. In all these years of having various technicians come to our house. We were really so glad to have this special one by the name of Tom S. This man is a person who most people would never expect to have come to a home be as professional as he is and show us his expertise in what he does. He explained to us everything that we needed to know. tt was a great to have him help us with what we needed to do . Keep up the good work Tom.
Customer's Name/Source: Doreen Dias-Review Buzz- April 15, 2016
Service Specialist: Mike
Customer Comments: Mike and his team were great. Very courteous and polite. They were very respectfully around my mom and there was no arguing or cursing what's so ever. They finished early and were very clean. I would definitely recommend them anytime.
Customer's Name/Source: Liz A. - Review Buzz-
April 15, 2016
Customer Comments: Everyone I have dealt with from Aiello has been courteous and knowledgeable -I have been very satisfied with your company
Customer's Name/Source: Laura F.- Review Buzz- April 14, 2016
Service Specialist: Mike
Customer Comments: Mike was awesome. Not. only did he fix my plumbing problems but answered my many questions and gave me other tips to keep my plumbing in good shape. He was friendly and professional and very considerate. Thanks for a job well done.
Customer's Name/Source: John M.-Review Buzz-April 14, 2016
Very professional experience from 1st phone call to work completed!
Customer's Name/Source: Bill Gardener- Review Buzz- April 12, 2016
This was an emergency service call and I couldn't be more pleased with the service and professionalism shown by the folks at Aiello.
Customers' Name/Source: Buzz Box ~ April 7, 2016
Customer Comment: Tom was able to quickly diagnose the issue and provide us with his recommendations as well as other options we had. I felt that Tom was being honest and had our best interest in mind. He seemed to truly have our safety and financial well-being in mind when he gave us our options. He was and even made a call to get us emergency heaters until our unit could be replaced (an option I didn't realize we even had). Great service!
Customer's Name/Source: Judy's Book ~ April 4, 2016
Service Specialist: Tom S
Customer Comment: 5 star review---Tom S diagnosed my problem immediately----I had no heat and Tom fixed my furnace quickly. Tom clearly explained the repair to me and also the Aiello Home Partnership Program. I enrolled in the program, as it will save me money in the long run with labor discounts, heating, cooling and electrical system checks as well. Thanks Tom!!!
Customer's Name/Source: Google Plus ~ April 4, 2016
Service Specialist: Stephen S
Customer Comment: The company was called out to my residence for a check of my furnace and a CO2 issue. It was an emergency call and they arrived promptly when they said they would. They did a through inspection of the furnace and made me feel comfortable knowing that there is nothing wrong with my furnace and not issues relating to CO2. I would highly recommend them.
Customer's Name/Source: Buzz Box ~ April 2 , 2016
Service Specialist: Tom S
Customer Comment: First visit from Tom S. Just as personable, knowledgeable and efficient as I have appreciated for years with all other Aiello people. Keep up the good work. Thank you.
Customer's Name/Source: Google Plus ~ April 1, 2016
Service Specialist: Sarah B, Pawal C, John C, Jason L
Customer Comment: It was a great experience having plumbing, electric and heating experts looking over the house. The monthly fee of 20 is well worth the peace of mind. My husband passed away recently I have to make sure I am able to take care of this house.
Customer's Name/Source: Judy's Book ~ March 25, 2016
Service Specialist: Tom S
Customer Comment: Had our furnace serviced by Tom Szostek. In short, he did a great job. Tom's workmanship was top notch and well thought out. I found him to be professional and one of the most polite serviceman I've met. If the need should arise again I'll be asking Aiello to send Tom again
Customer's Name/Source: Google Plus ~ March 24, 2016
Service Specialist: Jason M
Customer Comment: Jason did a home energy audit today along with Jack and David. They were very professional, knowledgeable and informative. They worked well together and made sure I understood everything they were doing throughout the day. They cleaned up any mess they made and explained everything they did. Jason also did a great job explaining all of the energy savings options available to me.
Customer's Name/ Source: Google Plus ~ March 24, 2016
Service Specialist: Mike M
Customer Comment: Mike was thoroughly professional, thoroughly considerate, thoroughly competent and thoroughly thorough! I am so impressed with this company and their employees. They worked quickly and quietly , were both knowledgable and polite and cleaned up after themselves. A in my book!
Customer's Name: Susan C ~ March 21, 2016
Service Specialist: Mark M
Customer Comment: I am very happy with the professionalism shown by the employees of Aiello, with whom we worked to replace our aging boiler. The technician who responded to our emergency service call on a Saturday evening was able to find the problem with our old boiler and get it running on a night when we had record low temperatures. He explained the issues with the aging system and recommended that we speak with one of their replacement specialists, which we did the following week. This specialist also thoroughly examined our existing system and recommended the same replacement system that the technician had mentioned. We were able to get the new system installed within a couple of days after signing a contract and loan agreement. The installation team was also very professional, courteous, and left the basement area clean.
Customer's Name: Pamela K~ March 16, 2016
Tom was very professional and knowledgeable. He gave me hints on how to better take care of my furnace to make it more efficient. I appreciated all the information he gave me.
Customer's Name:Anonymous ~ March 17, 2016
Service Specialist: Kevin A, John C, Amanda E, Aaron J, Carmelo M.
Aiello is a name that all should know in the Hartford/Springfield area. Not only is their service first rate, but so are their employees. Make them your first choice for heating, plumbing and electrical work in your home or business
Customer's Name: Tom H~ March 15, 2016
Customer's Name: Susan Cote~ March 9, 2016
The quick service was great. I called and a service tech was here in a couple of hours. The person who answered the phone when I called was very nice and courteous
Customer's Name:Anonymous ~ March 1, 2016
Service Specialist: Tom Szostek.
Tom Szostek from Aiello came and found the problem with my furnace (empty fuel tank) After taking a "load of crap" from me, he got the thing going again.... Good Guy.... Good work!! Thanks
Customer's Name: David T~ March 2, 2016
Perfect combo of friendliness, professionalism, and competence.
Customer's Name: Jane B ~ February 29, 2016
I was amazed at the outstanding service I received!
Customer's Name: Paul Morse ~ February 26, 2016
Friendly, helpful, honest
Customer's Name: Armando L ~ February 25, 2016
We have called on Aiello twice for emergency repairs. The work was done well and in a timely fashion. Like any emergency service in the middle of the night or weekends it is expensive.
Customer's Name:Anonymous ~ February 25, 2016
Service Specialist: James F.
James F******** advised us to replace one of our toilets. He was able to do the replacement on his initial service call. Did an excellent job. We have very old tiles in our bathroom, and he managed to remove old and install new toilet without breaking any. He left our bathroom cleaner than when he started!!! Courteous and professional, he instilled confidence in his abilities. We will be requesting him for future plumbing jobs.
Customer's Name:Anonymous ~ February 23, 2016
Service Specialist: Stephen S.
I found Steve to be a great technician when he came out to service the issue we were having w/ 1 of the heat zones on the furnace. He took plenty of time to explain my options for repair. Was extremely patient while answers the many questions I had for him. Overall, provided excellent customer service.
Customer's Name:Anonymous ~ February 24, 2016
Service Specialist: Sarah B, Peter C, Amanda E.
The gentleman was friendly and very professional. He had what I needed, and did what was needed... plus a little extra! I rely on Aiello for all my electrical and plumbing needs.
Customer's Name: Andrew Papsum ~ February 22, 2016
Service Specialist: Aaron
Aaron was great. His explanation of what he was doing was great and he completed the service fast.
Customer's Name:Anonymous ~ February 20, 2016
Service Specialist: James F.
James F arrived right on time. We discussed what had to be done and my options. With that decided, he gave me a price, accepted my coupon, and went right to work. He finished in a very reasonable time and left the area neat and clean. Even my dog was happy with him!
Customer's Name: Aileen Smith ~ February 18, 2016
I have a munchkin furnace and it was dripping water when I called for service he wasn't quite sure but assumed because the cold temperatures.
Customer's Name:Faith T ~ February 17, 2016
Jason came sooner than what was told to me and was simply wonderful! He was kind, courteous and extremely personable. He fixed the problem in no time and was just so helpful. It was a really great experience! You guys are the best!!!!
Customer's Name:Anonymous ~ February 16, 2016
Service Specialist: Amanda E, Jason L, Paula M
They are wonderful and quick. A great experience with Aiello. I would highly recommend them to everyone!
Customer's Name:Anonymous ~ February 15, 2016
Service Specialist: Tom S.
My furnace was out and I had no heat. The technician was quick to diagnose the issue and was able to get my heat back up and running.
Customer's Name:Anonymous ~ February 13, 2016
Service Specialist: Tom Szostek.
Tom Szostek serviced my HVAV call and explained the types of maintenance service I should be doing. This was my first encounter with Mr. Szostek and I appreciated his recommendations and will follow-up.
Customer's Name: Josephine Bochiccio~ February 13, 2016
Very Happy with The Service And will certainly call them if we need them again
strong>Customer's Name:Anonymous ~ February 11, 2016
Service Specialist: Clay C.
Clay actually arrived 1 hour early for our appointment, which was great! He was conscientious and courteous throughout the visit and provided a clear and understandable explanation of the results of our service call. Thanks Aiello for having staff such as Clay on your team.
Customer's Name:Anonymous ~ February 10, 2016
Service Specialist: Peter C, Amanda E, Paula M
Well, this could not have been easier. Called to request a plumber for a clogged toliet, Paula answered & was extremely pleasant. She helped me schedule an appointment. I was called when technician was on the way - which I think is wonderful customer service. The plumber, Peter C. arrived on time, and put on those paper shoe covers to avoid tracking snow/water into my house (much appreciated!). He provided a quote before work began, which I approved. He was professional, quick & efficient. He was done within 20 minutes and did not leave a mess. I am so pleased with the staff at Aiello Home Services, I would (and will) highly recommend them to everyone.
Customer's Name: Rev. Dr. Dennis Sr. ~ February 10, 2016
I am very happy with the service received from Aaron Jesuit's (Tech). I appreciated the way he presented himself and the service performed. I am also very appreciative of the answers I received to questions I had regarding the performance of my boiler.
Customer's Name: Judith B ~ February 10, 2016
Service Specialist: James
James was the ultimate professional - great care and service while going above and beyond to fix my plumbing issues. Would highly recommend him to anyone and will definitely request him for any further work I may need.
Customer's Name: Dan T ~ February 9, 2016
Service Specialist: Carmelo Manuele
Carmelo Manuele was very informative, professional, and knowledgeable. He was 100% focused on meeting my needs and delivering the highest level of customer satisfaction. Thank you Aiello and Carmelo for providing excellent service. Dan Tobin
Customer's Name: Geoff P ~ February 2, 2016
Great job- very open with diagnosis and troubleshooting process. VERY knowledgable.
Customer's Name: John S ~ January 30, 2016
Service Specialist: Stephen
Stephen has been servicing our boiler since 2010 and I have always been very satisfied. I always ask for him to be sent to my homes when I call Aiello.
Customer's Name: Cynthia T ~ January 29, 2016
Great customer service hard to find these day will use you guys again
Customer's Name: John S ~ January 28, 2016
Service Specialist: Stephen
Stephen has been servicing my boiler since 2010 and I have always been very satisfied. He is polite, knowledgable and meticulous. I always ask for Stephen to be sent to my home when I call for service. John Stewart 129 Dowd St Newington, Ct
Customer's Name: Brenda Powell ~ January 23, 2016
Service Specialist: James F, Stacy R
James F. plumber provided excellent and professional service. Thank you Stacy R. for immediate appointment.
Customer's Name: Thomas Corrone ~ January 16, 2016
Very pleased I contracted Aiello to install my energy kinetics Accel CS boiler. From time in sales to install team everything was top notch. Price was very competitive.
Customer's Name: Paul O ~ January 15, 2016
Service Specialist: Clay
Technician (Clay) went out of his way to provided as prompt a response as possible and solved the problem quickly. It is the type of service I have come to expect from Aiello.
Customer's Name: anonymous ~January 6, 2016
Service Specialist: Jason L., John C., Carmelo M., Amanda E., Lindsey P.
We were very pleased with our annual service visit from Aiello.All members of the team did an Excellent job. Susan and Saul Bloostein
Customer's Name: anonymous ~January 5, 2016
Service Specialist: Peter C
Service specialist Peter C. arrived promptly and assessed the needs for replacing our 50 year old toilet and an angle stop. Additionally, Peter resolved a problem with the location of a shut-off valve. Peter completed the service expeditiously and effectively, answered my questions clearly, and completed the repair in a reasonable time. Peter was congenial and professional as he provided our services.
Customer's Name: anonymous ~ January 4, 2015
Service Specialist: James F
I read several reviews before making the decision to use this company, I'm glad I made the call. The Aiello staff were courtesy an professional and they were able to work around my schedule. I received a courtesy call 20 minutes before the technician arrived at my home. Plumbing Technician James F******** provided the diagnostic, price and how long it will take(reasonable price). Mr. F******** kept constant communication with me and my husband on all the steps he was doing while performing his work. A job well done. Thanks again James for all your hard work
Customer's Name: Mark Leavitt ~January 4, 2016
Had the bathtub shower fix, the pull plug was rotted, Aiello replaced it. I always use Aiello (for over 15 years), you pay more but in my experience, you get what you pay for. I paid lower prices with plumbers in the past and most of the time, they have to come out 2x-3x to get it right.
We thought it might be nice to show that despite the advance of the electronic age many of the best testimonials that we receive from customers come to us in the old school way of hand written letter and notes. We thought we would be remiss if we did not start to post some of them here.
Providing Connecticut with Reliable Plumbing and HVAC Services since 1931 Aiello Plumbing & Heating got its start in 1931 - as an company that converted Connecticut homeowners from coal – to oil. 80 years later, Aiello Home Services and has diversified into one of the Nutmeg state’s largest home … Read More ...
Aiello Home Services is proud to be a vital part of the Connecticut community. We have a long standing tradition of supporting a wide range of non=profit organizations, including Lions and Rotary Clubs, community food banks, the Girls Scouts of America, community libraries and bookmobiles, veterans … Read More
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